FAQs

What are the shipping times for your products?

We take 1-3 days to process your order and then 7-14 days (depending on the country) to deliver it to you.

Do you ship all over the world?

Yes, absolutely. We ship worldwide.

Where do you ship your products from?

Our offices are located in Trélissac, France. 

Our international warehouse, on the other hand, is located in China.

Do you provide product tracking/tracking information?

Absolutely , wait 3 days after your order and ask us by email at the following address: contact.clicktag@gmail.com

Some items are missing from my order, what's going on?

Our products are shipped separately based on your order. If this contains, for example, articles from two different warehouses, there will therefore be two deliveries. The rest of the order will most certainly arrive shortly.

I received a damaged item. What can I do?

We are sorry to hear that. Simply send us an image of the damaged item by email to the following address: contact.clicktag@gmail.com

 and we will respond to your request as soon as possible.

Where are you located?

We are located in Trélissac, France.

I still have not received my order. What's taking so long?

We apologize for the delay. Sometimes international shipping may take longer than expected due to customs clearance. However, if you wish to inquire about order tracking, please contact us by email at the following address: contact.clicktag@gmail.com

Do you have a refund policy?

We do our best to resolve any issues our customers may have with their online items. If you still wish to receive a refund on your order, we can of course complete the payment, in the event that the appeal is made within 30 days of the date of the order and the product(s) concerned are not on sale. . For more information, please read more about our refund policy.